VP, Loyalty Program Manager

Job Description:

Role Summary/Purpose:

This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation.

Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set

• Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv’s Premier Loyalty Platform and/or other loyalty platforms

• Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap

• Ensures compliance with Agile methodologies and the Office of Agile processes and standards

• Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards

• Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes

• Ensures delivery of a strong operational controls framework through program delivery

• Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality)

• Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations.

• Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

• Financial planning and ownership of program budgets

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's degree with minimum 7 years of IT experience or in lieu of degree, high school diploma/GED with minimum 10 years IT experience.

• Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background.

• Minimum 5 years of experience in managing large direct and matrixed teams

• Minimum 5 years of experience in payments industry

Desired Characteristics:

• Experience managing teams via Agile system development life cycle methodologies

• Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus

• Knowledge of marketing strategies and analytic driven solutions is a plus

• Ability to manage multiple, high priority efforts effectively under significant deadline pressure

• Outstanding written and verbal communications skills, including ability to present to large groups

• Outstanding negotiation skills to work with multiple internal clients and external loyalty providers

• Outstanding people management skills

• Outstanding leadership ability, including ability to develop and motivate diverse teams

• Ability to thrive in a highly matrixed environment on multiple priorities under pressure

• Strategic thinker that constantly challenges clients and teams to improve

• Self-starter and results driven

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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