What are the responsibilities and job description for the VP, Merchant and Provider Performance Management Solutions position at Synchrony?
Job Description :
Role Summary / Purpose :
The Health & Wellness VP, Provider Performance Management Solutions leader is responsible for ensuring the delivery and execution of key activities across the platform focused merchant and provider performance management life cycle in collaboration with the CD & Sales Governance Client Oversight team and cross functional teams. Specifically focused on platform engagement for the fragmented merchant space and smaller individual locations. This individual will interface with all levels and across various teams within the organization.
The successful candidate for this role is a leader with strong communication skills, the ability to manage through influence, and prior experience managing cross-functional initiatives. This role will have a high level of visibility across and communicate effectively with all levels of the organization.
Our Way of Working
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities :
- Provide leadership of critical merchant and provider performance management activities impacting Health and Wellness organization.
- Leader for resolution on key identified findings connected to Client Executed L3's.
- Primary point of engagement for client teams to partner; with the Client Oversight Program's Merchant and Provider Performance Management arm -leading governance initiatives for internal customers including General Managers, Client Development Leaders, Relationship Managers and Field / Inside Sales teams and externally the client team where needed.
- Partner with the client and client teams to investigate and understand the components and recommendations associated with their client's governance score.
- Lead engagement with commercial teams on the execution of Governance Processes - specifically focused on the new Merchant and Provider Performance management program within the [platform name] Platform
- Partner with COP Merchant and Provider Performance Management Team to understand all ongoing actions related to their clients, and coordinate communication and the sharing of final documentation with commercial teams
- Provide a formal vetting process for escalation requests from the platform, inclusive of appropriate sign offs and identify plan from the Merchant and Provider Performance Management play book.
- Drive analysis and platform wide special projects / enhancements as required to address findings in the governance score that are a root cause of multiple issues, trending up activities, and / or in response to escalating of score
- Establish and deploy a common project / program management process for assigned actions and tools such as detailed project plans, critical path milestone tracking, cost / budget tracking, risk management, in-take management or other collaboration tools
- Facilitate meetings to review actioning requirements and progress with respective client teams.
- Identify, manage, and partner with the client teams to formally request escalation process.
- Perform other duties or special assignments as needed.
Qualifications / Requirements :
Desired Characteristics :
Grade / Level : 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements :
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment :
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice :
Job Family Group : Sales
Salary : $110,000 - $185,000
