What are the responsibilities and job description for the Tech Lead / Senior Level IT Tech / Field IT Technician position at Syndacor Inc.?
Job Description
Job Description
Job Title : Tech Lead / Senior Level Tech / Field Technician
Location : Franklin, TN
Company Overview : We are a dynamic IT managed services provider dedicated to delivering exceptional technology solutions to businesses. We specialize in advanced IT support, networking, and VOIP services, with a commitment to customer satisfaction and innovative technology solutions.
Job Description : We are seeking a highly skilled and motivated Tech Lead to join our small IT team in Franklin, TN. This role is crucial for our growth and success, as you will be integral in our tech team, manage client relationships, and drive the technical direction of our company. The ideal candidate will have extensive experience in IT support, VOIP, networking, and sales, with a strong focus on customer experience and team development.
Key Responsibilities :
- Lead a small IT team, fostering a collaborative and productive work environment.
- Provide advanced IT support for clients, including troubleshooting, maintenance, and upgrades for servers, workstations, and networks.
- Oversee and manage VOIP systems, with a knowledge of RingCentral.
- Expertly configure and manage Ubiquiti networking equipment.
- Utilize and support Datto and Kaseya for backup and endpoint protection.
- Implement and maintain advanced networking solutions for clients.
- Manage and participate in sales efforts, focusing on growing our client base and maintaining high customer satisfaction.
- Train, mentor, and develop team members, ensuring they have the skills and knowledge to succeed.
- Ensure excellent customer service and address client issues promptly and effectively.
- Coordinate and oversee low voltage wiring, audio, and video installations as needed.
Requirements :
Benefits :
How to Apply : Interested candidates are invited to submit their resume and salary requirements outlining their qualifications and experience.
We look forward to hearing from you and exploring how you can contribute to our team and help us achieve our goals.