Business Systems Analyst -Linga Products

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Job Title: Business Systems Analyst - Linga Products

Location: Pittsburgh, PA/Dallas, TX

Position Overview: We are seeking a skilled and motivated Business Systems Analyst with expertise in Linga products to join our team. The ideal candidate will have a strong background in analyzing business processes and requirements related to Linga POS, Payment Processing, Reporting and Analytics, Gift Card Programs, Online Ordering, and Loyalty Programs. Hospitality streamline operations, enhance customer experience, and provide data-driven insights.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX / Pittsburg, PA is $110k - $120/year & benefits (see below).

The Role

Responsibilities:

• Analyze and document business requirements for Linga products, including Linga POS (POS system that allows to manage sales, track inventory, and streamline operations), Payment Processing, Reporting and Analytics, Gift Card Programs, Online Ordering, and Loyalty Programs.
• Collaborate with stakeholders to identify opportunities for process improvements and system enhancements across Linga’s product suite.
• Work closely with development teams to translate business requirements into functional specifications for system enhancements and new features.
• Conduct user acceptance testing (UAT) to ensure that new features and enhancements meet business needs and quality standards.
• Provide ongoing support and training to internal teams and end-users on the effective use of Linga products.
• Develop and maintain comprehensive documentation, including user guides, training materials, and process flows for Linga products.
• Analyze data and generate reports to provide insights into system performance and user engagement across Linga products.
• Stay informed about industry trends, best practices, and regulatory requirements related to payment processing, loyalty programs, and online ordering.

Requirements:

You are:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of [X] years of experience as a Business Systems Analyst, preferably with a focus on payment systems, POS solutions, or hospitality technology.
• Strong understanding of Linga products, including Linga POS, Payment Processing, Reporting and Analytics, Gift Card Program, Online Ordering, and Loyalty Program.
• Proficient in data analysis and reporting tools; familiarity with SQL or other data querying languages is a plus.
• Excellent communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with cloud-based POS systems and payment processing technologies.
• Knowledge of customer loyalty strategies and gift card management best practices.
• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Synclusive is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.