Platform Support Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

The Platform Support Engineer will be responsible for supporting and optimizing the Oracle Coherence platform to ensure high availability and performance of distributed caching solutions. This role demands a strong background in both support engineering and Oracle Coherence technology, as well as the ability to collaborate with development teams to troubleshoot and resolve issues.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Minneapolis, MN is $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

• Provide expert support for platform-related issues, ensuring timely resolution of incidents and service requests.
• Monitor application performance, diagnose issues, and implement solutions to enhance system stability and responsiveness.
• Collaborate with development teams to design, implement, and optimize caching strategies using Oracle Coherence and other caching solutions.
• Develop and maintain documentation for system configurations, processes, and troubleshooting procedures.
• Participate in system upgrades, migrations, and deployments, ensuring minimal disruption to services.
• Assist in the design and implementation of disaster recovery and business continuity plans.
• Conduct root cause analysis for recurring issues and recommend solutions to prevent future occurrences.
• Work closely with cross-functional teams to understand system requirements and provide feedback on system performance.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8 years of experience in software development and support, with a focus on Java applications.
• Strong experience with caching technologies, particularly Oracle Coherence.
• Proficient in troubleshooting and resolving performance issues in distributed systems.
• Understanding of cloud platforms and services (e.g., AWS, Azure) is a plus.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) is preferred.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to collaborate effectively with technical and non-technical stakeholders.

Preferred, but not required:

• Experience with other caching frameworks (e.g., Redis, Memcached).
• Knowledge of SQL and experience with database systems (e.g., Oracle, MySQL).
• Familiarity with Agile methodologies and DevOps practices.
• Certifications in relevant technologies (e.g., Java certifications, Oracle certifications) are a plus.

We offer:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.