Customer Insights/VOC Analyst

Responsibilities

• Construct and execute surveys as needed to collect relevant and actionable customer insights and quantitative data
• Work with business partners to identify knowledge gaps in customer intelligence
• Develop relevant KPI's to measure impacts to demonstrate clear link-to-value of insights generated
• Demonstrate performance of customer Insights based initiatives through use of dashboards, scorecards or other timely communications
• Intersect Customer insights with other data (Market, Competitor) to contextualize and add higher value to insights using business analytics methodology
• Responsible for content curation and metadata management to ensure accessibility and aggregation of customer knowledge and insights
• Responsible for creating communications tools and training documents (letters, presentation files, training How-to guides & FAQs) in support of Salesforce training
• As a Customer Insights/VOC Analyst you are a pivotal connector in our communities and teams.
• As a member of our customer insight community, your shared purpose is to democratize customer insights into all areas of our North American agriculture business and, in a systematic way, build a deeper understanding of our customer needs and experiences, so that we can innovate even more value leveraging our full portfolio.
• We aim to deliver value personalized for our customers, helping farmers and our channel partners feel more confident in their decisions as they balance all of the uncertainty throughout the production cycle.
  
  

Qualifications

• Possess Bachelors degree in business, marketing or other customer focused discipline
• The successful candidate must be proficient in the use of Medallia, Qualtrics or other VOC & Experience management software.
• 2-5 years' experience in customer/market research roles utilizing deep experienced-based knowledge of a wide variety of qualitative and quantitative research methodologies
• Must have experience in construction and deployment of statistically relevant surveys through the platforms and extraction of results
• The candidate should also have experience in compiling data for insights into final reporting format this may include excel, ppt and up to Power BI proficiency
• Experience using design platforms like Canva, InDesign, etc to build onboarding and training documents is preferred.
• Knowledge of Power BI and Microsoft suite of tools required
• Must have experience in working with cross functional teams
• Must be Customer Obsessed, passionate about customer centricity and naturally curious
• Excellent verbal and written communication skills a must
  
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.