HR Shared Service Support

Description

• Provides human resources consultation and case resolution for HR Shared Service Center cases.

• Serves as main point of contact when employees and managers contact the HRSC resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE.

• Advises employees and managers with questions regarding Human Resources policies, processes and in navigating through tools such as Workday and/or other HR System in HR related processes

• Supports managers on general and/or specific inquiries about Workday and coaches them on detailed steps to a transaction or specific actions that are required to fulfill a transaction.

• Provides data entry support when employees are unable to complete activities through the self-service portal.

• Fulfills employment verification and document management requests.

• Responsible for high customer service levels and inquiries and overall tickets through Workday Help.

• Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner.

• Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.

• Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.

• Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.

• Accurately enters data into appropriate systems and tools.

• Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.

• Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.

• Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.

• Identify opportunities to extend best practices to the rest of the HRSC team.

• Educate employees and managers on HR resources available to them and encourage the use self-service tools

• Maintain employee documentation (personnel file creation, retention, and deletion) .

Qualifications:

• Bachelor's degree in Business Administration, Human Resources or related field.

• Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.

• Experience handling highly confidential and sensitive information.

• Interacts daily with peers and customers and builds stable working relationships internally

• Experience with HRIS systems.

• Proficiency Microsoft Office suite.

• Analytical ability

• Workday Human Capital Management experience

• Ability to work with complex processes and systems

• Adapting to ambiguous situations

• Ability to work with customer under stress or with complex situations

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.