What are the responsibilities and job description for the Quality Assurance Account Manager position at Synectics Inc.?
Responsibilities
- Assure that account reports are assigned to the proper independent Quality Assurance Rep (ICQA) for review within 24 hours of receipt.
- Monitor progress of reports through the QA review process, assuring the most cost effectiveness and efficiency possible.
- Complete review process of reports on assigned accounts and maintain a personally optimal level of directly 'billable' report review time for assigned accounts
- Assure that client account inquiries are handled promptly and properly.
- Manage the overall quality of work for assigned accounts using performance data to identify and analyze trends.
- Actively identify and document QA related performance improvements needed for assigned accounts.
- Ensure the ICQA Reps and Field Reps are trained in the account's requirements initially and ongoing as changes occur to the account.
- Assist the QA Manager in the transition of new accounts to full production. This includes the development of support materials and communication of information to the QA Reps.
- A minimum of 20 years experience in loss control risk assessment including management responsibilities as well as previous quality review experience.
- Extensive understanding of Commercial Lines including but not limited to: property, general liability, products/completed operations, auto fleet and garage liability, workers' compensation and inland marine coverages.
- Professional certifications CSP, OHST, ALCM and/or ARM are preferred but not required.
- Solid communication skills-including exceptional writing ability, organizational skills, and computer skills. Proficient with Microsoft Office (primarily Word and Excel) GSuite/Google Workspace
- Bachelor Degree in Safety or related field preferred.
- Analytical ability, attention-to-detail and the ability to work independently in a fast-paced, deadline driven environment with demonstrated ability to manage and prioritize multiple tasks.
- Ability to exercise discretion and sound judgement in decision making to determine effectiveness of field surveys.
- Sitting at a desk, working on a computer up to 8 hours a day
- This is a hybrid position with 2 required in office days per week (Tuesdays and Wednesdays)
