Route Service Representative

Job Description

• The Route Service Representative (RSR) is the face of our customers and acts as an ambassador for the company in everything he/she does.
• This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
• Responsible for compliance with all processes including and not limited to timekeeping, attendance and punctuality.
• Vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage.
• Proper handling and storage of all samples from the client office to the drop off point.
• Proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
• Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
• Place "Door Hanger" for will-call clients with no specimens out.
• Place "Door Hanger" for Daily clients who regularly provide specimens, but none are available at scheduled pick up.
• The RSR is required to notify their supervisor and/or Team Leader of service issue for a next morning follow up.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing and all client notes up to date.
• Attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment including scanners, telephones, vehicles etc...
• Communicate any deficiencies with equipment.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
• Demonstrate Everyday Excellence in the Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
  
  

Job Requirements

• Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.
• 1 year of experience in a customer service, logistics, or delivery related job strongly preferred.
• Extensive use of phone and handheld device (PC)
• Prolonged standing/sitting/walking/driving
• Fine dexterity with hands/steadiness
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Ability to communicate effectively in English with clients, supervisors and peers
• General computer knowledge and experience with handheld scanner equipment preferred.
• Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
• Balancing
• Bending/kneeling
• Pushing/pulling
• Reaching/twisting
• Strong customer service skills,
• Strong interpersonal skills,
• Strong problem-solving skills,
• Strong sense of collaboration,
• Strong communication skills,
• Strong decision-making skills.
• Customer Focus
• Integrity
• Trust
• Act with a Sense of Urgency/ Importance
• Approachable
• Service driven
• Sincere
• Composure
• Professionalism
• Honesty
• Respect
• Patience
• Knowledgeable
• Humorous
• Self-Development
• Informing
• Drive for Results
• Shift/Time Zone: 3:30 Pm to 11:30PM
  
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.