What are the responsibilities and job description for the Personal Lines Account Manager position at Synectics?
Responsibilities
- Work as a team member to achieve department goals and overall company goals.
- Provide directions to Personal Lines CSR's as necessary.
- Demonstrates leadership skills and continually leads by example.
- Actively supports and incorporates company mission and core values into daily activities.
- Assist the producer on new and renewal marketing and placement.
- Inputs customer applications into the agency management system from the carrier rating system.
- Upload / submit application(s), photos, appraisals, etc. to be submitted to the insurance carriers for policy issuance.
- Checks new and renewal policies for accuracy in rating, typing and coverage.
- Ensure that these policies are delivered and / or mailed to the client.
- Monitors renewal process by verifying all policies listed on the expiration list have been renewed or rewritten and remarketed as needed.
- Receives phone calls from clients and companies regarding insurance, claims or administrative problems, and comply with the request and / or refer to the producer only when necessary.
- Keep producers fully informed of all important activities on their accounts.
- Maintains a suspense system to follow up on outstanding endorsements, new business policies and correspondence and follows up on overdue and suspense items.
- Conducting account reviews - Complete account reviews and contact clients via phone call on 100% of assigned accounts each week.
- Pre-call account review
- Verifying contact information
- Reviewing potential discounts and coverage gaps, including lines of business not written with the agency
- Sending out follow up email or letter for client who we do not speak to on the initial outbound phone call.
- Prior to remarketing, determine reason for increase, review alternate ways to decrease the premium through additional discounts, change of billing plan, or increased deductibles.
- Also discuss the repercussions of rewriting an account.
- Treat remarkets like a new business in terms of underwriting questions and gathering any other pertinent information.
- Follows the Agency program to round out personal line's accounts. Reviews account sends rounding letters; follows up.
- Inform and educate clients about coverage, exclusions and exposures, documents accordingly.
- Perform all account transactions including binders, billing, and follow up on routine correspondence between carriers, agency and insured.
- Follow up on photo requests, and any requests for additional information.
- Identifies policies requiring renewal attention for surplus lines or agency billed policies and sends carriers renewal changes in time.
- Renewal offers delivered to clients 30 days prior to expiration.
- Handles endorsements; takes information; generates activity; uploads changes to companies within 24 hrs.
- Maintains electronic and / or paper files in an orderly, up-to-date manner with full policy detail and use the system for all notes and diaries.
- Attends appropriate internal and external meetings relating to banking and insurance.
- Sells insurance products with the ability to earn commissions.
- Participates in the agency Incentive Pan.
- Embraces the Bank's commitment to SOLUTIONS by seeking and recognizing opportunities to refer new business to different areas of the Bank, Insurance, Plimoth Investment Advisors, Financial, and Mortgage.
- Performs additional duties at management's request.
Qualifications
Office Equipment / Software Used :
