What are the responsibilities and job description for the Diabetes Educator position at Syneos Health Commercial Solutions?
Description
You’re a clinician, a patient advocate, and an educator — and you excel at every one of them.
In this role, you will provide clinical expertise to healthcare providers and patients through utilizing your clinical skills and education, helping them to improve patient outcomes. You will:
- Deliver and document Clinic workflow-specific training plan covering Tempo Pen Platform features and functionality
- Coordinate with Sales and other Field Representatives to confirm Clinic needs are identified and addressed. Partner with Sales and other Field Representatives to provide sales, account management, reimbursement, medical, outcomes, and technical specialized support when needed
- Educate HCPs and Office staff on tools to support patient on-boarding and addressing technical issues using Lilly’s Customer Support Program, The Lilly Answer Center, or on-line Tempo resources
- In the event a customer has reported a Product Complaint or Adverse Event, follow Lilly’s guidance on the appropriate documentation and reporting
- Conduct training of new staff, and re-training of existing staff as needed based on personnel or Platform changes
Essential Requirements:
- Bachelors degree
- Customer Support or Customer Training Experience
- Understanding Diabetes and Insulin Management
- Experience with Connected Diabetes Technologies (Pens, Pumps, BGMs, CGMs, etc.)
- Must live within territory or within territory boundaries.
Desired Requirements:
- Prior clinical experience in the treatment and management of diabetes
- Diabetes Educator Certification
- Prior Sales, Clinical Educator,or Training Experience for Medical Devices
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
