What are the responsibilities and job description for the Virtual Medical Information Specialist position at Syneos Health Commercial Solutions?
Description
If you are a dedicated nursing professional with a passion for patient care and are interested in providing essential support over the phone, we encourage you to apply!
In this exciting opportunity, you are a great fit if you can…
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
499991009
If you are a dedicated nursing professional with a passion for patient care and are interested in providing essential support over the phone, we encourage you to apply!
In this exciting opportunity, you are a great fit if you can…
- Respond to inbound calls from patients and/or HCPs with clinical questions about medications, providing accurate and empathetic guidance.
- Educate patients and HCPs on prescribing information, side effects, and other product-related information, following company guidelines and protocols.
- Identify and document adverse events as reported by patients, ensuring all details are recorded accurately and reported in a timely manner.
- Answer other clinical inquiries by answering inbound calls and making outbound calls, addressing concerns and escalating as needed.
- Adhere to all regulatory requirements for documenting adverse events and handling patient information.
- Stay current on product information, company updates, and industry best practices to provide the highest level of patient care.
- Licensed Practical Nurse (LPN) or Certified Nursing Aide (CNA) certification
- Active LPN or CNA license in good standing.
- Minimum of 5 years of nursing/clinical experience, 2 preferably in a call center environment.
- Experience with pharmacovigilance, adverse event & product quality complaints, regulatory requirements, or medication education is a plus.
- Strong communication and listening skills, with the ability to convey complex information clearly and compassionately.
- The role in this environment does not allow for providing medical advice or making treatment recommendations.
- Proficient in using computer systems and able to quickly learn new software.
- Ability to efficiently talk and type while navigating computer systems and documentation while on a phone call
- Ability to work independently on more than one project at a time and as part of a team in a fast-paced, dynamic environment.
- Capable of handling constructive feedback and applying it to improve quality requirements
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
499991009
