What are the responsibilities and job description for the Key Account Manager position at Syneos Health?

Updated : January 15, 2025

Find out more about this role by reading the information below, then apply to be considered.

Location : Boston, MA, United States

Job ID : 7491

As the Key Account Manager, you will play a critical role in building and nurturing relationships with key institutional customers, such as hospitals, healthcare systems and other healthcare organizations. Your deep knowledge of this space will drive the development and execution of account strategies to drive revenue growth, market share expansion, and overall business success. Your expertise and direct experience with the hospital landscape in your assigned territory will enable you to position our product to drive formulary adoption, contracting and pull-through. You will have an established network within your assigned territory, with at least two (2) years of working directly within the inpatient setting and numerous established connections within the Institutions themselves. This is a market intelligence driven role; with a strong need for both launch and pull-through experience to ensure the product is properly positioned within the market.

Primary Responsibilities :

Sales and Account Management :

Develop and implement comprehensive account strategies aligned with company goals to maximize sales and market penetration within hemodialysis and institutional accounts.
Build and maintain strong relationships with key stakeholders, including HCPs, C-suite executives, pharmacy and medical directors, and other decision-makers.
Curate and maintain a KOL list within assigned region and detail their influence both within an Institution / IDN and the overall landscape.
Identify growth opportunities within the institutional market and collaborate with cross-functional teams to develop tailored solutions that address customer needs.
Lead discussions to establish agreements that meet both customer and company objectives.

Market Insights and Trends :

Stay informed about relevant business trends, competitive landscape, regulatory changes, and healthcare policy developments that may impact our customers.

Leverage market insights to anticipate customer needs and develop strategies that maintain a competitive edge.

Customer Education and Engagement :

Meet with customers and key stakeholders on a regular basis.

Provide educational resources, product information, and relevant data to customers, supporting their understanding of our products' value proposition.

Collaborate with marketing and access teams to ensure accurate and up-to-date information is communicated to customers.

Regulatory Compliance :

Ensure that all activities and interactions adhere to relevant pharmaceutical regulations, industry standards, and ethical guidelines.

Requirements :

Bachelor's degree in business, life sciences, healthcare administration, or related field.

5 years of experience in pharmaceutical or biotechnology sales, or with a focus on hemodialysis and / or institutional customers.

2 years’ experience working in the inpatient setting, with specific experience during launch.

In-depth knowledge of the healthcare industry, specifically infectious disease and institutional accounts.

Proven track record of successfully managing complex accounts and achieving sales targets.

Proven track record of success meeting or exceeding business KPIs.

Working knowledge of the formulary inclusion process and familiarity with sub-committees.

Analytical mindset with the ability to interpret sales data, market trends, and customer insights.

Experience working in CRM systems and sales analytics tools.

Ability to travel as required to meet with customers and attend industry events.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients.

Syneos Health companies are affirmative action / equal opportunity employers (Minorities / Females / Veterans / Disabled)

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