What are the responsibilities and job description for the Customer Service Representative position at Synerfac Technical Staffing?
Discuss services with customers both in person and over the phone⦁ Take or enter orders⦁ Enter customer complaints in notes ⦁ Enter sample requests ⦁ Send proofs and samples out for approval.⦁ Enter specs for approved items and archive artwork⦁ Match P.O prices and items to art / rerun items⦁ Enter dollar value to bookings log⦁ Enter ship date requests⦁ Attend production meetings to track jobs⦁ Review and share information for processing customer requirements⦁ Data entry of print order information⦁ Other duties as assigned⦁ 3-5 years" experience in related field⦁ Communicate effectively with customers, sales representatives, and vendors regarding orders⦁ Possess excellent communication and organizational skills⦁ Knowledge of OMS system or similar is a big plus ⦁ Experience with Excel ⦁ Good computer skills⦁ Data entry skills ⦁ Strong teamwork and leadership attributes ⦁ Strong attention to detail ⦁ Ability to manage multiple priorities in a fast-paced environment⦁ Cross-train with team members ⦁ Customer service experience ⦁ Ability to work well with others
