What are the responsibilities and job description for the Customer Specialist (SAP/Order Entry) position at Synerfac Technical Staffing?
Work for a manufacturer in Palm Beach County as a Customer Specialist:
* Manually process purchase orders in an ERP system
* Gather shipment details and update customers as required.
* Respond to general customer inquiries; escalate to appropriate team members when necessary.
* Process Return/Refund requests in an ERP and Logistics system (UPS/FedEx)
* Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.
* Creating visibility, and transparent communication internally and to customers with CRM (Salesforce).
* Communicate regularly with the Customer Service Manager to provide updates on workload, scheduling, and any pertinent data which may affect regular business.
* Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams.
* SAP and order entry experience is a MUST
* Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking.
* Excellent written and communication skills, with ability to communicate to all levels of the organization.
* Exceptional organizational skills with ability to prioritize, work with competing deadlines, and ability to adapt to change.
* Proven experience with problem solving skills to deliver highest level of service excellence.
* Ability to work both independently and as part of a best-in-class team.
* Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment
* Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
* Manually process purchase orders in an ERP system
* Gather shipment details and update customers as required.
* Respond to general customer inquiries; escalate to appropriate team members when necessary.
* Process Return/Refund requests in an ERP and Logistics system (UPS/FedEx)
* Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.
* Creating visibility, and transparent communication internally and to customers with CRM (Salesforce).
* Communicate regularly with the Customer Service Manager to provide updates on workload, scheduling, and any pertinent data which may affect regular business.
* Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams.
* SAP and order entry experience is a MUST
* Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking.
* Excellent written and communication skills, with ability to communicate to all levels of the organization.
* Exceptional organizational skills with ability to prioritize, work with competing deadlines, and ability to adapt to change.
* Proven experience with problem solving skills to deliver highest level of service excellence.
* Ability to work both independently and as part of a best-in-class team.
* Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment
* Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Salary : $25
