What are the responsibilities and job description for the local Field Service Technician position at Synerfac Technical Staffing?
The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.
What we offer :
Benefits (dental, medical, life, vision and health insurance and more)
Mileage reimbursement & phone bill reimbursement
50 daily per diem
Work laptop & extensive training provided
Key Duties & Responsibilities :
Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
Continual training of equipment and resources necessary to perform the functions of the department
Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
Dismantle machines and equipment to gain access to and resolve issues
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
Produce timely and detailed service reports
Monitor work procedures, work schedules, and expedite workflow
Create and submit a completed expense report each month
Assist with office / warehouse needs as time permits
Keep a pulse on the job market with advanced job matching technology.
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