Demo

CUSTOMER SERVICE REPRESENTATIVE

Synerfac
AZ Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025
  • Discuss services with customers both in person and over the phone
  • Take or enter orders
  • Enter customer complaints in notes
  • Enter sample requests
  • Send proofs and samples out for approval.
  • Enter specs for approved items and archive artwork
  • Match P.O prices and items to art / rerun items
  • Enter dollar value to bookings log
  • Enter ship date requests
  • Attend production meetings to track jobs
  • Review and share information for processing customer requirements
  • Data entry of print order information
  • Other duties as assigned
  • Job Requirements

    • 3-5 years experience in related field
    • Communicate effectively with customers, sales representatives, and vendors regarding orders
    • Possess excellent communication and organizational skills
    • Knowledge of OMS system or similar is a big plus
    • Experience with Excel
    • Good computer skills
    • Data entry skills
    • Strong teamwork and leadership attributes
    • Strong attention to detail
    • Ability to manage multiple priorities in a fast-paced environment
    • Cross-train with team members
    • Customer service experience
    • Ability to work well with others

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