What are the responsibilities and job description for the Field Service Engineer (CA) position at Synerfac?
A leader in the field of thermal processing and environmental testing, serving a multitude of industries ranging from aerospace to pharmaceuticals, is currently seeking a Field Service Engineer to join their team.
This role involves the execution and coordination of various tasks related to the installation, investigation, and rectification of technical problems of equipment such as industrial ovens, environmental simulated test chambers, and pharmaceutical devices. The objective is to prevent future operational or service impediments.
Key Responsibilities :
- Implementation of new or modified machinery at the client's location, ensuring full functionality in line with set standards.
- Role includes the coordination and participation in setting up the test unit or system, connecting appropriate valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubes, power sources, and indicators.
- Regulation of controls to apply electrical, hydraulic, pneumatic, or mechanical power for testing the product.
- Evaluation of performance reports from customers and field representatives and inspection of malfunctioning equipment to ascertain the nature and extent of any problems.
- Execution of repairs for units not functioning up to specifications, including electrical and HVAC systems and controls.
- Analysis of findings to determine the root cause of problems, subsequently making recommendations for repair, replacement, and other corrective measures.
- Effective collaboration with engineering and customer service teams to expedite repairs.
- Provision of onsite assistance in troubleshooting and repair, coupled with maintaining performance reports.
- Evaluation of technical issues and identifying trends that might impact future designs, production, service, and maintenance processes, recommending changes to prevent future difficulties.
- Functioning as the communication bridge between the customer and our organization, ensuring satisfactory service delivery to the customer.
- Developing and conducting equipment operational safety training, demonstrating skills to trainees (team members or customers).
- Recommending modifications to existing quality or production standards to reach the best quality within equipment capability.
- Writing corrective action reports and communicating issues to the management for assessment.
Job Requirements
Qualifications :
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