What are the responsibilities and job description for the Inside Sales Representative position at Synerfac?
Work directly for a Lake County, Indiana area steel processing plant.
Inside Sales Representative :
SUMMARY :
The inside sales representative will work cooperatively with outside sales and other members of the team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following. Other duties may be assigned. Nothing in this job description reflects management"s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Recommend alternate products based on cost, availability or specifications.
- Present price, credit and terms in accordance with standard procedures and customers" profitability profiles.
- Accurately process customer transactions such as orders, quotes or returns.
- Provide accurate information regarding availability of in-stock items.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
- Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
- Fill out requests for catalogs, information or samples.
- Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
- Set up and maintain customer files.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively, meet personal goals and work effectively with other members of the team.
- Communicate to the purchasing department about unexpected increases or decreases in demand for products.
- Assist in scheduled physical inventory counts.
- Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
- Follow company policies and procedures.
- Always present a professional image to customers and vendors.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY
This job has no supervisory responsibilities
Job Requirements
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
COMMUNICATION SKILLS
Ability to read and interpret documents such as customer quote requests, order request , and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from both internal and exterior customers.
MATHEMATICAL SKILLS
Ability to calculate lineal footage, decimal equivalents, by utilizing calculator as well as math skills.
COMPUTER SKILLS
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATIONS, LICENSES, REGISTRATIONS
None required.
Listed : $25-$35 / hr
Salary : $25 - $35
