Application Support Analyst

Title: Application Support Analyst

Anticipated Duration: 6 Month Contract to Hire

JOB SUMMARY Technical Support Analyst

We are seeking 3 technically skilled and detail-oriented Technical Support Analysts to join our team. In this role, you will be responsible for providing technical support, monitoring, and troubleshooting for cloud-based applications and systems. You will play a key role in ensuring the reliability, performance, and security of our cloud solutions while collaborating with cross-functional teams to drive continuous improvement. The primary responsibility of the Technical Support Analyst is to work closely with Business Process Managers, Business Process Leads, Developers, and Business Subject Matter Experts to understand the technical requirements of the business processes that support remediation, on-going support and minor enhancements of the Oracle CX application Suite (Service, Sales, Eloqua, etc.).

MAJOR JOB RESPONSIBILITIES

1. Technical Support and Troubleshooting:
• Provide Level 2/3 support for cloud-based applications and systems, diagnosing and resolving technical issues promptly.
• Work with end-users to troubleshoot application errors, system outages, and integration challenges.
• Learn and Innovate: Quickly adopt and experiment with new cloud technologies to design, develop, and deploy scalable and resilient solutions.
• Build Solutions: Participate in the development of cloud infrastructure, CI/CD pipelines, and application modernization projects.
• Collaborate: Work closely with cross-functional teams, including Business Process Leads, developers, architects, and business stakeholders, to align technology solutions with business goals.
• Automate and Optimize: Design scripts and tools to automate workflows, optimize performance, and improve cloud operations.
• Ensure Security: Implement best practices to ensure the security and compliance of cloud infrastructure and applications.
• Troubleshoot and Support: Analyze and resolve technical challenges in cloud environments while recommending continuous improvements.
2. Cloud Application Monitoring and Maintenance:
• Monitor cloud environments (OCI Oracle Cloud Infrastructure, OIC Oracle Integration Cloud, Microsoft Azure) to ensure uptime, performance, and stability.
• Utilize monitoring tools (e.g., DynaTrace, Oracle native tools) to identify and address potential issues proactively.
3. System Configuration and Optimization:
• Assist with configuring and managing cloud-based applications and services.
• Collaborate with engineering and DevOps teams to implement system updates, upgrades, and patches (during and after normal business hours)
4. Incident and Change Management:
• Follow ITIL processes to manage incidents, service requests, and change management tasks.
• Document incident reports, root cause analyses, and resolution steps for knowledge sharing.
5. Collaboration and Communication:
• Partner with development, DevOps, and security teams to resolve complex issues and implement best practices.
• Communicate system changes and outages to stakeholders and end-users.
6. Security and Compliance:
• Support cloud security policies, ensuring compliance with organizational and regulatory standards (e.g., SOC 2, GDPR).
• Manage access controls, roles, and permissions within cloud environments.
7. Automation and Improvement:
• Develop scripts and automation tools using PowerShell, Python, or similar technologies to streamline support processes.
• Identify opportunities to enhance system performance and operational efficiency.

JOB REQUIREMENTS:(Education, Experience, Knowledge, Skills)

• Education: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience:
• 1- 3 years of experience in software development, IT, or systems engineering
• OR 1-3 years of experience in technical support, cloud systems management, or a similar role.

• Familiarity with at least one public cloud platform (e.g., Oracle, AWS, Azure, or Google Cloud).
• Strong understanding of networking, server management, or cloud architecture.
• Experience with monitoring and incident management tools (e.g., Remedy, Splunk, DynaTrace, DataDog, ServiceNow).
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Skills:
• Programming skills in languages like Python, Java, or similar.
• A strong desire to learn and apply new technologies.
• Mindset:
• Growth-oriented with a passion for exploring and mastering new tools and technologies.
• Collaborative and proactive in contributing to team success
• Key Competencies:
• Excellent written and verbal communication skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Preferred Skills (these are a plus but not required):
• Certifications such as Oracle Cloud Infrastructure, AWS Certified Solutions Architect, Microsoft Azure Administrator, or Google Cloud Associate Engineer.
• Knowledge of CI/CD pipelines and DevOps practices.
• Familiarity with scripting languages such as Python, PowerShell, or Bash.
• Proficiency with cloud platforms (Oracle Cloud, AWS, Azure, Google Cloud) and related tools/services, specifically customer relationship management (CRM) and/or customer service and support applications (e.g. Oracle CX, Salesforce, etc.)

The compensation range for this position is $50 to $55 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to Jessica Rives at

If you require assistance or an accommodation in the application or employment process, please contact us at

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at .