Information Technology Support Analyst

End User Analyst

JOB SUMMARY: This position is for an End User Analyst that will partner with our client and related operating companies. This position works directly with business partners and technicians to perform problem and support activities utilizing in-depth technical knowledge of device management and connectivity resolution. While often providing technical consulting, this position is responsible for developing/identifying solutions to business partner needs and problems utilizing existing our client's standard products and services. They also perform work to support the advancement of projects and technology implementation efforts in conjunction with technicians.

Education

• Two-year degree in a Technology-related field or equivalent military and/or work experience is required
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field is preferred

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

• Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 11, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems
• Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations
• Developed effective working relationships with all levels of employees
• Customer service focused with the ability to deliver on commitments and deadlines
• Demonstrated oral and written communication skills
• Proficient knowledge and understanding of existing and emerging information technologies
• Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within our client to maximize value and provide consistency in TO operations to customers
• Ability to learn the business of the partners you support and their local technical environment
• Ability to manage small, local projects using proven concepts to apply technology to business problems
• Excellent troubleshooting and problem-solving skills
• Ability to successfully multitask
• Excellent analytical skills

MAJOR JOB RESPONSIBILITIES:

• Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities
• Partner with the business and other TO departments for incident and problem resolution
• Provide specialized dedicated technical support as requested by business partners
• Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively
• Provide project management, planning, coordination, and/or technical support during project implementations
• Build effective relationships with key business partners and provide outstanding customer service
• Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team
• Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes)
• Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations
• Stay abreast of emerging hardware and software technologies

The compensation range for this position is $20/hr. to $28/hr. (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to Jessica Rives at jrives@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at jrives@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.