Program Manager

Project Overview:

In gTech Users and Products (gUP), our mission is to advocate for users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The gUP Operations PMO supports the gUP Operations team through portfolio management and scalable project management frameworks. We seek to drive the success of gUP Ops’ highest priorities by providing clarity, agility, speed and rigorous execution of major programs that are business critical for the organization.

Overall Responsibilities:

As a Program Manager for gUP Operations. You will play a pivotal role in optimizing our operational process and ensuring the efficient execution of projects and initiatives. You will also provide regular updates to senior leadership and stakeholders on the status of the projects you work on.

Program Management:

• Own the end-to-end program management for prioritized projects, ensuring they are executed on time, within scope, and to quality standards.
• Define project objectives, deliverables, and key performance indicators (KPIs) to measure success
• Collaborate with project teams to remove obstacles, allocate resources, and maintain project schedules.
• Provide regular updates to senior leadership and stakeholders on the status of projects and process success metrics.
• Conduct post-project review to gather lessons learned and implement process improvements.

Cross-Functional Collaboration:

• Foster effective communication and collaboration among different teams, ensuring a smooth flow of information and resources.
• Work closely with senior stakeholders and executives to address strategic needs and concerns.

Mandatory Skills/Qualifications:

• 7 years of experience in project management, ideally with a focus on operations or PMO
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Excellent organizational and time management skills, with the ability to handle multiple priorities simultaneously
• Proficiency in relevant software and tools, such as productivity and project management software (e.g., Google Workspace), communication platforms, and reporting tools

The hourly pay rate range for this position is $70.93 to $92.51/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to kcorbin@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at kcorbin@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.