What are the responsibilities and job description for the Salesforce Business Analyst position at Synergis?
Job Details
Job Title: Business Analyst Salesforce Implementation
Location: Atlanta, GA (Hybrid: 4 days onsite per week)
Contract Duration: 6 months (Potential for permanent conversion)
Company Overview:
My client is expanding its Salesforce capabilities as part of its strategic growth. We are looking to add a Business Analyst to our team to support a greenfield Salesforce implementation across multiple new locations. This role offers a unique opportunity to lead Salesforce adoption and drive business transformation through effective CRM solutions for our showroom teams.
Role Purpose:
As part of the Salesforce implementation team, you will work closely with both business and technical teams to implement a solution that meets our growing needs. The position is ideal for a functional Salesforce expert with a proven track record of driving process improvements and supporting new teams through Salesforce adoption. The initial engagement is 6 months, with potential for direct hire depending on fit.
Key Responsibilities:
- Salesforce Implementation & Configuration: Lead the configuration and management of Salesforce metadata to support business requirements such as lead tracking, showroom performance monitoring, and visibility into team activities.
- Collaborate with Business Leaders: Partner with sales and showroom leaders to understand their goals and translate those into scalable Salesforce solutions.
- User Stories & Documentation: Write user stories, gather detailed requirements, and ensure clear communication of business needs. You ll think strategically about future scalability and bring a solution-oriented mindset.
- Team Support & Mentorship: Guide and mentor junior team members, especially Ade, while fostering a collaborative environment that encourages independent problem-solving.
- Cross-functional Collaboration: Work closely with cross-functional teams to ensure Salesforce is being adopted across new design centers and scaled effectively.
Ideal Candidate Profile:
- Salesforce Cloud Expertise: Strong functional knowledge of Salesforce Cloud (not just admin-level) able to customize Salesforce solutions for different business teams and processes.
- SOQL Proficiency: Experience with Salesforce Query Language (SOQL) to move data, build queries, and make decisions quickly.
- Industry Familiarity: Comfortable working with showroom and design center business models or similar operational structures (e.g., appliances, cabinetry).
- Solution-Oriented: Ability to think beyond simply gathering requirements; drive process improvement and long-term solutions to support business objectives.
- Collaboration & Mentorship: Able to work in a team environment and guide junior team members in their Salesforce journey.
Required Qualifications:
- Proven experience with Salesforce implementation projects (greenfield experience is a plus).
- Strong understanding of Sales operations and processes, including lead, opportunity, quoting, and lead-to-cash.
- Comfortable writing user stories and gathering business requirements.
- Excellent communication skills with the ability to interact with both technical and business stakeholders.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For immediate consideration, please forward your resume to Christy Cifreo at
If you require assistance or an accommodation in the application or employment process, please contact us at
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ;/em>
