Bilingual Customer Service Agent (Remote Work)

Our Federal client is looking for several Bilingual Customer Support Specialists (Spanish speaking) for a contract role.  This is a 100% work from home position with the professionals working 40 hours a week. The Shift may include day and evening timings until midnight and also weekends.  The position pays $17.20/ hour.

Note - There will be a basic 101 computer assessment test and a zoom or teams call with the individuals to check the video quality.

The professionals will receive inbound calls from the public and assist customers with various health related inquiries.  The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries.  The right candidates will need to meet the following qualifications:

·        High School diploma or GED required

·        Minimum six (6) months customer service/administrative /call center experience required

·        Must be able to speak English clearly and professionally

·        Bi-lingual candidates will receive priority consideration

·        Proven verbal and written communication skills a must

·        Experience working with a PC and a Windows environment required

·        Ability to effectively work within established contractual turnaround times required

·        Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

·        Proven ability to work as a member of a team is required

Work from Home Requirements:

·        This is a Work at Home assignment.  Equipment WILL NOT be provided to support this role.  All employees that Work at Home (WAH) must have the equipment and meet the following minimum requirements below:

·        Must have a desktop or laptop with the following:

o   Windows 10

o   Intel Core i5 processor or higher

o   8GM Memory

o   256 GB Hard Drive

o   Minimum of 1 USB Gen 2 or newer

o   Headset connection hard wired (not wireless)

o   Hard Wired internet connection (CAN NOT use Wi-Fi)

o   1 RJ-45 for wired network connection

·        Must have a dedicated office space that will allow employee to have all working shifts void of interruption from family members, pets, personal phone calls, etc. The environment should mimic the in-office environment and experience for the customer.

·        Must have reliable high-speed internet connection (validated by a copy of a current internet bill with internet specifications).

·        Must have 2 monitors

·        Minimum speed requirement of 25/25 mbps. Must pass speed test.