What are the responsibilities and job description for the Electronic Banking Representative position at SYNERGY BANK?
DEPARTMENT: ELECTRONIC BANKING
SUPERVISOR: ELECTRONIC BANKING SUPERVISOR
POSITION SUMMARY: The Electronic Banking Clerk is responsible for assisting the Electronic Banking Department in all areas including handling inquiries from both internal and external customers, daily review of fraud alerts, daily review and maintenance of reports, and assist Cash Management customers. The position allows opportunities to grow in the Electronic Banking Department and take on expanded roles as knowledge in the role is gained.
POSITION RESPONSIBILITIES
General Job Functions
- Handling customer inquiries regarding Online Banking Services.
- Daily review of Fraud Anomaly Detection alerts
- Processing correspondence to Online Banking customers
- Assist Cash Management customers in the absence of the Cash Management Specialist.
- Assist others within the department.
- Assist with special projects or other duties assigned by the Electronic Banking Supervisor.
- Participate in bank sales referral incentive program.
- Participate in bank-sponsored community activities.
- Compliance with company policies.
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
REQUIRED QUALIFICATIONS:
- Proficient in Microsoft Word and Microsoft Excel.
- Ability to pay close attention to detail.
- Ability to comprehend and analyze information in order to draw a conclusion.
- Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
- Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
- Must always be looking for ways to help others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to multi-task in a fast-paced work environment.
- Ability to organize and prioritize daily tasks.
- Ability to present a business professional appearance.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED: High School diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED: Previous banking experience particularly in areas of digital banking.
COMMUNICATION:
- Must be able to provide information to supervisors and co-workers both verbally and in written format.
PHYSICAL REQUIREMENTS:
- Must be able to work at a computer station in front of a monitor for up to 4 hours at a time without the opportunity for a break.
- Must be able to interact with the public utilizing various methods of communication.
- Employee may be required to squat and remain in that position for short periods of time while searching for and/or reaching for files at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
- Must be able to lift and carry approximately 10-15 pounds multiple times throughout the day.
MENTAL REQUIREMENTS:
- Must have the attention span to stay alert and attentive during a normal 8-hour workday.
- The Electronic Banking Clerk must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
- Must be able to follow instructions and procedures exactly as trained or directed by his or her supervisor.
- Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
- Physical and cognitive ability to perform the essential duties and functions of his/her job.
