What are the responsibilities and job description for the Peak Teller position at Synergy Bank?
LOCATION: 210 Synergy Center Blvd, Houma, LA 70360
SCHEDULE: 30 - 36 HOURS with Varying Shifts (Hours of Operation: Monday - Friday 7:30 AM - 6:15 PM, Saturday, 8:45 AM - 12:15 PM)
SUPERVISOR: Head Teller
POSITION SUMMARY: Accepts negotiable items and transaction requests from customers, records activity on customer account, and distributes or deposits money accordingly. Performs every transaction accurately with a friendly and inviting personality while promoting applicable bank products.
POSITION RESPONSIBILITIES:
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
- Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
- Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices and elder abuse.
- Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
- Complete CTRs accurately and timely.
- Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
- Places holds on accounts as necessary according to Reg CC and bank procedures.
- Prepares and verifies official checks.
- Explains, promotes, or sells bank products and services that enhance the customer’s banking experience.
- Assists bank personnel as needed or as directed by management.
- Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards.
- Counts coins and currency.
- Ensures that teller station is properly stocked with forms and supplies.
- Reports any malfunctions of Teller terminals or equipment.
REQUIRED QUALIFICATIONS:
- Proficient in Microsoft Word and basic understanding of Microsoft Excel.
- Ability to pay close attention to detail.
- Ability to comprehend and analyze information in order to draw a conclusion.
- Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in difficult situations.
- Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers
- Must always be looking for ways to help others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Must demonstrate persuasion and negotiation skills.
- Must possess a general knowledge of bank products.
- Ability to multi-task in a fast-paced work environment.
- Ability to organize and prioritize daily tasks.
- Ability to present a business professional appearance.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum 6 months in customer service.
- Previous cash handling experience.
- High School Diploma or GED equivalent.
EDUCATION AND EXPERIENCE PREFERRED:
- Previous Teller experience.
- Retail sales experience.
- Associates or higher in Business or related area of study.
PHYSICAL REQUIREMENTS:
- Ability to adapt to a flexible work schedule at any branch, which will generally consist of 32 hours of work per week.
- Must be able to interact with the public both verbally and in writing.
- Must use hands and digits for counting currency throughout the workday.
Equal Opportunity Employer/Veterans/Disabled
