What are the responsibilities and job description for the Call Center Representative - Chatsworth position at Synergy Companies?
What You Should Know About Us
Synergy Companies help to provide no-cost energy-saving programs to applicants of the local public utilities. We are a subcontractor for the local natural gas, electric, and water utility companies of Southern California. We have teamed up with these utilities to provide their customers with measures/items that we install to reduce the home's electricity or natural gas usage. Synergy Companies has over 40 years of experience working with these utility companies. If you're looking to join a team that has a great work environment, competitive pay, and health benefits and is constantly evolving to accommodate new and improved technological advances to residential homes and businesses, Synergy Companies is the future for you!
What You’ll Have the Opportunity to Do as a Call Center Representative
Synergy Companies is seeking to grow our Call Center team! We are seeking a friendly, motivated, and professional individual to serve our customers and offer Energy Savings programs to benefit them. As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly voice to customers who are calling in. In addition, you will be responsible for enrolling customers into no-cost programs, taking inbound and making outbound calls, and answering any questions that customers may have. Our Call Center Representatives are a vital part of our operation in ensuring that customers are satisfied and leave feeling heard and understood!
This position is very interactive with many customers during the course of the day. You will have the opportunity to find and contact customers qualified customers to set up appointments for our team to enroll them into the program and install the free energy upgrades.
Duties/ Expectations
- Make outbound calls daily and receive inbound calls from the company's mainline
- Appropriately educate customers on available services for them in their area
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Phone canvass neighborhoods to educate customers on the available offerings
- Schedule energy specialists and technicians as assigned by a manager
- Act as a public relations liaison between the customer and our team members
- Maintain a strong work ethic with a total commitment to success each and every day
- Attend sales trainings and become proficient in promoting program offerings
- Keep in regular communication with the office, manager, technicians, and energy specialist
- Represent Synergy Companies as a polished, polite, professional, and knowledgeable representative with a focus on customer satisfaction
Skills/ Qualifications:
- Pass Drug and background screening
- High School Diploma or GED
- Bilingual preferred
- Customer service
- Top-notch communication skills
- Ability to work well with people
- Ability to problem solve
- Self-motivated
- Proficiency with using the computer
- Attention to detail
- Outbound/ Inbound Experience
What You’ll Gain from Joining Synergy:
- Health available for full-time and based on enrollment
- Employee's insurance is covered with the option of family coverage to be added at the employee's expense
- Company 401k matching plan available after one year of employment
- Paid vacation is available after 1 year of full-time employment
- Paid ongoing training, incentives, and career development
