Call Center Representative

Synergy Companies is a full service Energy management contractor specializing in residential and small commercial energy upgrade products and services.

We are seeking full time call center appointment setters to start ASAP. We are looking for highly motivated go getters. This is a Monday-Friday position 8-5pm. A successful call center representative must have an excellent attitude towards their work and empathy for their customers needs. You will be in charge of answering customer calls and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

What you should know about us:

Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the state of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-saving series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these no-cost products and services directly to the customer.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers needs, clarify information, research every issue and provide solutions and /or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Call clients and customers to inform them about the companies new products, Services and policies
• Call and schedule customers for different programs

Requirements:

• Previous experience in a call center
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree or GED
• Resilience to outside forces and deal with rejection well
• A patient and empathetic attitude
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a companys products and/or phone systems

Benefits:

• 401k after 1 year of employment
• Kaiser insurance at no cost for the employee
  • Out of pocket for their dependents (Discounted)
• Vacation 40 hours per year eligible after 1 year of employment
• Dental insurance
• 5 days paid sick time