What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE position at Synergy Companies?
Synergy Companies is a full service Energy management contractor specializing in residential and small commercial energy upgrade products and services.
We are seeking full time call center appointment setters to start ASAP. We are looking for highly motivated go getters. This is a Monday-Friday position 8-5pm. A successful call center representative must have an excellent attitude towards their work and empathy for their customer's needs. You will be in charge of answering customer calls and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
What you should know about us :
Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the state of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-saving series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these no-cost products and services directly to the customer.
Responsibilities :
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers needs, clarify information, research every issue and provide solutions and / or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal / team qualitative and quantitative targets
- Call clients and customers to inform them about the companies new products, Services and policies
- Call and schedule customers for different programs
Requirements :
Benefits :
Out of pocket for their dependents (Discounted)
