What are the responsibilities and job description for the Lead Scheduler position at Synergy Companies?
We here at Synergy Companies are seeking a highly motivated and practice admin/ scheduler/ coordinator to join our San Leandro team. In this position you will play a role in ensuring the seamless operation of our services by efficiently scheduling and coordinating repair services, installs, and warranty appointments.
What you should know about us:
Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-savings series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these No-cost products and services directly to the customer.
This is a full-time, in-office position.
Responsibilities:
- Schedule and coordinate appointments for repairs, services, and warranty work with a positive and solution-oriented approach
- Communicate with QPM and leads, and clients to confirm appointments
- Create job in programs
- Maintain an organized and up to date schedule for field technicians and service crews
- Address and resolve customer inquiries, complaints, and service requests promptly and professionally by coordinating with team members
- Utilize sales to maintain accurate records of appointments, service request, and work orders
- Generate and distribute daily, weekly, and monthly reports
- Assist in track progress and adjust schedules to meet project goals
- Support senior leadership with monthly project status reports
- Execute company policies and procedures
- Modify existing schedules and create additional schedules as needed to accomplish the project
- Provides level of detail necessary to support project team appropriate to each phase of the project
- Scheduling appointments in a database
- Making phone calls and sending emails reminding people of appointments
- Resolving scheduling conflicts
- Managing internal staff schedule and accommodating special requests
Qualifications:
- Proven experience in scheduling, coordinating, or administrative roles, preferably in the construction industry
- A positive "Can do" attitude with a proactive approach to addressing challenge
- Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically
- Strong organizational and multitasking skills, with an eye for detail
- Proficiency in using the internet, microsoft office suite, Google suite apps and other relevant tools
- Ability to work effectively in a fast-paced and dynamic environment
- Bilingual - Spanish (Required)
Benefits:
- 401k after 1 year of employment
- Kaiser insurance at no cost for the employee
- Out of pocket for their dependents (Discounted)
- 40 Vacation hours per year eligible
- 1 year of employment
- Dental insurance
- 5 days paid sick time
