What are the responsibilities and job description for the Systems Administrator Level 2 position at Synergy ECP?
SPYROS Information & Technology Consulting, a wholly owned subsidiary of Synergy ECP. is a Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in the Baltimore–Washington corridor, established to provide unique and exceptional services to our clients in the government and national defense sectors. SPYROS specializes in providing highly qualified professionals experienced in Computer Network Operations, Signals Intelligence, Technical Training and Certifications, Network Administration and Security, and Program Management to fit the specific needs of our clients. We maintain a vast array of capabilities at the nexus of the digital domain and in the Intelligence Community, meeting the demand for highly specialized skills to solve the most difficult problems. As a small company, SPYROS is agile and focused. We provide our clients flexibility and the individual attention necessary to meet rapidly changing requirements and rising challenges. As the digital world and cyberspace domain continue to gain increasing importance in the Intelligence Community, SPYROS will continue to leverage the technical expertise of our highly skilled personnel and enable our clients to devise and implement innovative solutions to their emerging challenges.
Systems Administrator Level 2
Duties:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client, server, storage, network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Qualifications:
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Possess an Active Top Secret clearance with SCI eligibility and Full Scope polygraph.
Taking Care of the People Who Take Care of The Nation
Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!
Health Insurance: Your health and your family's health are a priority. SPYROS pays 100% of the monthly premium for all full-time employees and their dependents to include medical, dental, and vision through one of the top health insurance plans offered by Blue Cross Blue Shield.
Retirement: Taking care of employees extends beyond health care and time off. At SPYROS, your long-term financial security is also a priority. While others simply match your 401(k) contribution at a small percentage, SPYROS provides a straight contribution of up to 10% of the employee's annual salary into the Company 401(k) plan, according to the plan's eligibility requirements. This benefit helps to secure your future and puts you on the path to long-term financial health.
Education: Individual growth is a priority at Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!
Work/Life Balance: Quality of life is a SPYROS priority, and we believe time off is essential to maintain a good work-life balance. Full-time employees are eligible to receive vacation, all federal holidays, and sick/personal time off annually. At SPYROS, we believe balancing professional and personal life is key to a healthy quality of life
SPYROS is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.
Systems Administrator Level 2
Duties:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client, server, storage, network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Qualifications:
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Possess an Active Top Secret clearance with SCI eligibility and Full Scope polygraph.
Taking Care of the People Who Take Care of The Nation
Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!
Health Insurance: Your health and your family's health are a priority. SPYROS pays 100% of the monthly premium for all full-time employees and their dependents to include medical, dental, and vision through one of the top health insurance plans offered by Blue Cross Blue Shield.
Retirement: Taking care of employees extends beyond health care and time off. At SPYROS, your long-term financial security is also a priority. While others simply match your 401(k) contribution at a small percentage, SPYROS provides a straight contribution of up to 10% of the employee's annual salary into the Company 401(k) plan, according to the plan's eligibility requirements. This benefit helps to secure your future and puts you on the path to long-term financial health.
Education: Individual growth is a priority at Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!
Work/Life Balance: Quality of life is a SPYROS priority, and we believe time off is essential to maintain a good work-life balance. Full-time employees are eligible to receive vacation, all federal holidays, and sick/personal time off annually. At SPYROS, we believe balancing professional and personal life is key to a healthy quality of life
SPYROS is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.
