What are the responsibilities and job description for the Customer Service Representative - Orlando, FL position at Synergy Equipment?
A Customer Service Representative’s primary objective is to generate qualified leads for our sales teams. This includes initial follow up on web generated leads and leads from third party sources. CSRs also make outbound calls to targeted lists of contacts for current and former customers who have not rented equipment from us recently. CSRs will assist the pump specialists by qualifying Dodge reported projects for pump applications. In addition, CSRs make quality assurance calls to both rental and dealer customers and conduct marketing research as directed.
Essential Functions
Preferred Education And Experience
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for profit sharing opportunities.
At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.
By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.
Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Essential Functions
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
- Generate a high-quality lead product with a superior Win Rate
- Communicate the details of leads generated through documenting in CRM and verbal communication with individual sales reps
- Maintain a high activity level
- Provide accurate feedback on the quality of our services through Quality Assurance surveys
- Provide accurate information for market research projects
- Customer service aptitude
- Data entry
- Organization and follow up
- Solid verbal and written communication
- None
- Environment is 100% phone work. This may be in space provided in a Synergy
- Equipment branch or in an established call center facility
- No overnight travel outside of initial training
- Customer service or sales experience primarily using the phone
- Familiarity with CRM preferably Salesforce.com
- High School diploma or equivalent
Preferred Education And Experience
- 4-year Bachelor Degree
- 6 months experience as a Sales Coordinator
- Construction equipment experience preferred but not require
- Affirmative Action/EEO statement
- Prolonged periods of sitting at a desk and working on a computer.
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays. This position is eligible for profit sharing opportunities.
At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.
By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.
Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
