What are the responsibilities and job description for the Patient Journey Coordinator position at Synergy Face + Body?
Patient Journey Coordinator - North Raleigh, NC
Synergy has been a leader in the aesthetics & beauty space for more than 18 years, growing from a single location in Raleigh, North Carolina to six across North Carolina and Virginia (with more on the way!).
Why join the Patient Journey Center?
- Collaborative and supportive team environment
- Sales development and training
- Broaden your support for Synergy by enhancing the productivity of all locations, acquiring new leads, and elevating the patient experience.
MINIMUM REQUIREMENTS:
- 2 years of high-end customer service
- 2 years of sales experience
- Previous medical spa experience preferred
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Answering incoming phone calls directed to the Patient Journey Center.
- First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.
- Educate the patient on all services Synergy has to offer and thoroughly describe treatments by following a script.
- Convert calls into booked appointments.
- Assist with answering emails and text messages.
- Capture and reach out to leads made through online inquiries.
- Use CRM software to track all leads made through online inquiries throughout the points of contact.
COMPETENCIES:
- Expresses self clearly and concisely in oral and written communications.
- Communicates effectively with patients.
- Is pleasant and friendly with patients over the phone, via email and text.
- Successfully credentials the practice and providers.
- Is knowledgeable in all aspects of Synergy and the services we offer.
- Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.
BENEFITS PACKAGE:
- Competitive salary.
- Medical, Vision, and dental insurance.
- Paid vacation and holidays.
- 401k
- Company Paid Life insurance.
- Employee assistance program.
- Employee discounts.
- Professional development assistance.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to Synergy.
Synergy is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
