What are the responsibilities and job description for the Patient Journey Coordinator position at Synergy Face + Body?
Patient Journey Coordinator - North Raleigh, NC
Are you passionate about medical aesthetics and eager to advance your career in a supportive and innovative environment? Synergy Face Body is not just a state-of-the-art facility; it's a hub of excellence in beauty, aesthetics, and wellness. Specializing in advanced cosmetic and facial plastic surgery procedures, Synergy offers a wide range of services including injectables, dermal fillers, skin and laser treatments, weight loss, and more. Join a distinguished team of professionals dedicated to helping you achieve your career goals while making a difference in the world of medical aesthetics. Synergy has four locations in Raleigh and two locations in Richmond, VA.
Synergy Face Body is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development.
Synergy is seeking full-time Patient Journey Coordinators! The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Synergy. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset.
Compensation begins at $18/hr, plus monthly and quarterly bonus incentives.
What makes Synergy exceptional?
Synergy is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Are you passionate about medical aesthetics and eager to advance your career in a supportive and innovative environment? Synergy Face Body is not just a state-of-the-art facility; it's a hub of excellence in beauty, aesthetics, and wellness. Specializing in advanced cosmetic and facial plastic surgery procedures, Synergy offers a wide range of services including injectables, dermal fillers, skin and laser treatments, weight loss, and more. Join a distinguished team of professionals dedicated to helping you achieve your career goals while making a difference in the world of medical aesthetics. Synergy has four locations in Raleigh and two locations in Richmond, VA.
Synergy Face Body is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development.
Synergy is seeking full-time Patient Journey Coordinators! The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Synergy. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset.
Compensation begins at $18/hr, plus monthly and quarterly bonus incentives.
What makes Synergy exceptional?
- Reputation for Excellence: Known for delivering high-quality beauty and wellness services, working at Synergy means being part of a respected brand that attracts clients who value expertise and professionalism.
- Positive Work Culture: With a friendly, supportive atmosphere, Synergy fosters a collaborative and team-oriented environment, making it a great place to build relationships and enjoy a fulfilling work experience.
- Comprehensive Employee Benefits: Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, exclusive service discounts, and access to AP Academy, a comprehensive training program offering over 300 courses across eight distinct tracks. We believe in taking care of our team so you can thrive professionally and personally.
- A premier work environment: Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results.
- Low cost of living: Enjoy a lower cost of living compared to other major tech hubs; Raleigh's cost of living is relatively affordable, allowing you to make the most of your earnings.
- Vibrant Culture and Community: The city has a lively cultural scene with a vareity restaurants, breweries, and festivals. Raleigh's community is welcoming and diverse, making it easy for newcomers to feel at home.
- Outdoor Activities Galore: With numerous parks, hiking trails, and lakes, there’s no shortage of opportunities to enjoy the outdoors.
- Family-friendly: Raleigh boasts a high quality of life, with excellent public schools, low crime rates, and a variety of recreational opportunities.
- Central Location: Raleigh's central location, accessibility, and natural beauty make it a great place to live and work.
- Sports Lover’s Haven: Cheer for local favorites like the Carolina Hurricanes, Durham Bulls, NC State Wolfpack, Carolina Mudcat, and so much more!
- 2 years of high-end customer service
- 2 years of sales experience
- Previous medical spa experience preferred
- Answering incoming phone calls directed to the Patient Journey Center.
- First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.
- Educate the patient on all services Synergy has to offer and thoroughly describe treatments by following a script.
- Convert calls into booked appointments.
- Assist with answering emails and text messages.
- Capture and reach out to leads made through online inquiries.
- Use CRM software to track all leads made through online inquiries throughout the points of contact.
- Expresses self clearly and concisely in oral and written communications.
- Communicates effectively with patients.
- Is pleasant and friendly with patients over the phone, via email and text.
- Successfully credentials the practice and providers.
- Is knowledgeable in all aspects of Synergy and the services we offer.
- Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.
- Paid time off
- Paid company holidays
- Medical Insurance
- Various Voluntary Insurance Options
- Company-paid Life Insurance
- 401(k) plan and 401(k) match
- Opportunities for professional development
- Tuition Reimbursement
- Employee Appreciation Week
- Employee pricing on retail and services
Synergy is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Salary : $18
