What are the responsibilities and job description for the Client Services Coordinator position at Synergy Global Housing, LLC?
SUMMARY: The Client Services Coordinator partners with the Client Services Counsellor to process and finalize reservations and service existing clients.
REPRESENTATIVE DUTIES:
(Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all
duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).
- Responsible for creating resident files and maintaining proper documentation.
- Schedules vendor services (furniture, housewares and utilities) ensuring all apartments meet move in standards set by Synergy Global Housing prior to
guest’s arrival. - Ensures all contracts are signed and properly executed before a guest arrives at the apartment for move-in.
- Requests keys/fobs/garage remotes from the property
- Sends out all arrivals to Guests
- Schedules all maid services and turn cleans
- Works with the manager to monitor vacancy exposure daily
- Sends out all Guest Welcome letters, 30-day notices, 7 day notices
- Occasionally be tasked with walking units, meet and greets
- Sending guest confirmations/check-in instructions, and inputting new apartment acquisitions within the Oscar database.
- Monitors vacancy exposure daily ensuring reservations activity is placed where it minimizes Synergy Global Housing financial exposure.
JOB REQUIREMENTS:
- High school diploma or equivalent is required. Some college business courses including sales and marketing preferred.
- Requires a fast response time to client inquiries as well as follow up.
- Detail-oriented
- Multi-tasking and organization is required.
- Ability to work seamlessly in a team-oriented environment as well as individually.
- Demonstrates passion for guest satisfaction and company success.
- Basic computer knowledge including MS Word and Excel is required.
- Hospitality industry and or customer service background preferred
Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
