What are the responsibilities and job description for the Client Services Counselor position at Synergy Global Housing, LLC?
SUMMARY: The Client Services Counselor partners with the Business Development Managers and Account Coordinators to sell and service new and existing clients. The Client Services Counselor serves as a liaison between the Corporate Client and Synergy Corporate Housing. It is an inside sales position that includes administrative tasks.
REPRESENTATIVE DUTIES:
(Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all
duties, knowledge or abilities associated with this classification but is intended to accurately reflect the principal job elements).
- Maintains and further develops an ongoing relationship with existing Corporate Clients ensuring their needs are satisfied and revenue growth is achieved or exceeded.
- Partners with Business Development Managers to further develop new and existing client relationships.
- Partners with and mentors the Account Coordinators to ensure client needs are understood and executed.
- Develops and cultivates new business within existing portfolio through telemarketing and other sales activities.
- Processes and handles incoming sales calls on a timely manner ensuring that all their temporary housing needs are met within the sales parameters of Synergy Corporate Housing.
- In depth knowledge of specific needs according to specific clients such as: pricing, apartment location, and client preferences.
- Manages and coordinates intern groups and handles all administrative aspects.
- Represents the company at various outside business events, conventions, trade shows, seminars and other sales events.
- Develops positive property relationships through occasional site visits. Communicates regularly with the properties ensuring that potential problems are avoided.
- Acts as the sales team leader directing the administrative staff on reservation requirements ensuring they are structured properly.
- Ensures all contracts are signed and properly executed before a guest arrives at the apartment for move in. Collects signed leases (when applicable), credit cards, credit applications (when applicable), and photo IDs.
- Monitors vacancy exposure daily ensuring reservation activity is placed where it minimizes Synergy Global Housing financial exposure. Regularly
reports vacancy activity to management.
JOB REQUIREMENTS:
- Requires strong verbal skills to obtain positive results through people persuasion.
- Adaptable and must be able to react quickly to change.
- Requires a fast response time to sales inquiries as well as follow up.
- Ability to achieve results and meet deadlines that are set by the company itself.
- Multi-tasking and organization is required.
- Ability to negotiate and solves conflicts and problems related to guest issues.
- Ability to work seamlessly in a team-oriented environment as well as individually.
- Demonstrates passion for guest satisfaction and company success.
- High school diploma or equivalent is required. Some college business courses including sales and marketing preferred.
- Basic computer knowledge including MS Word and Excel is required.
- Must have a valid driver’s license and proof of auto insurance.
- May have to occasionally work evenings, weekends or holidays.
- Occasional travel may be required.
- Prior inside or outside sales experience and account management with large accounts inside the service industry is preferred.
- Hospitality industry and or customer service background preferred.
