Guest Services Coordinator (Temporary)

SUMMARY: 

Under general supervision of the Operations Manager, the primary responsibility of  a Guest Service Coordinator is to provide professional service in a courteous manner. He or she will assist our Synergy Guests with a variety of topics ranging from general questions about the area, to managing and coordinating specialty requests, as well as apartment deficiencies. 

REPRESENTATIVE DUTIES:

(Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all
duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).   

• Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of Synergy Global Housing service standards.  
• Follows up with appropriate property to ensure services are complete and follows up with each guest to ensure guest satisfaction.  
• Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed. 
• Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests. 
• Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables. 
• Reviews field inspectors move-in check lists ensuring all deficiencies have been rectified. 
• Works on multiple assignments at any one given time. 

  JOB REQUIREMENTS: 

• Proficient in usage Microsoft Suite and Outlook  
• Advanced written and technical skills  
• Sophisticated problem and conflict resolution skill set. Solves a variety of problems involving several concrete variables in standardized situation.  
• Negotiates and resolves issues and problems related to guest issues while aware and sensitive to errors and mistakes that can occur and minimizes them. 
• Excellent communication skills and advanced phone etiquette.  
• Ability to build rapport and maintain working relationships while delivering a high standard for service.  
• Advanced multi-tasking capabilities. Is comfortable working on several projects simultaneously and yet is well organized at all times.  
• Comfortable with high volume and fast paced environment  
• Critical and analytical thinking with attention to detail and high accuracy 
• Delivers service with a smile. Actively communicates and seeks to develop solid working relationships with a variety of people 
• Maintains a high level of positive self-confidence whilst either working independently and/or within group setting. 
• Capable of concentrating on details for extended periods of time without sacrificing efficiency.   

Synergy Global Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.