What are the responsibilities and job description for the Client Care Supervisor position at SYNERGY HomeCare of Central Illinois?

SYNERGY HomeCare of Central Illinois -

A Client Care Supervisor at SYNERGY HomeCare of Central IL plays a pivotal role in ensuring the seamless delivery of exceptional home care services. Their primary responsibilities include efficiently managing caregiver schedules to meet client needs, maintaining accurate and up-to-date caregiver records, overseeing the onboarding process for new caregivers, and cultivating meaningful relationships with both caregivers and clients to foster trust and satisfaction.

SYNERGY HomeCare of Central IL is a leading provider of in-home care services, committed to enhancing the quality of life for individuals of all ages. We specialize in offering personalized care plans tailored to meet the unique needs of our clients, including assistance with daily living activities, companionship, and specialized care for individuals with chronic conditions, disabilities, or recovering from surgery. Our mission is to empower individuals to remain independent in the comfort of their homes while providing peace of mind to their families.

Through dedication to excellence, compassionate care, and a focus on building strong, supportive relationships, SYNERGY HomeCare of Central IL sets the standard in-home care services in our community.

Responsibilities :

Schedule caregiver with clients and ensure all parties are informed of the schedule in a timely manner
Confirm and update caregiver availability, including managing vacation requests, call-offs, and holidays
Maintain detailed documentation of caregiver skills and attributes to facilitate optimal matching with clients
Provide thorough explanations of the scheduling process to new caregivers and offer ongoing support as needed
Establish and nurture positive relationships with caregivers and clients to promote a supportive and collaborative environment
Address schedule conflicts or issues promptly and effectively to ensure continuity of care for clients
Assist the Office Manager with caregiver discipline and coaching
Collaborate with other team members to continuously improve scheduling processes
Assist with the onboarding process for new caregivers

Qualifications :

Previous experience in a similar role, preferably in healthcare or homecare

Excellent communication and interpersonal skills

Strong organizational skills with the ability to multitask and prioritize effectively

Attention to detail and accuracy in scheduling and documentation

Empathy and compassion towards clients and caregivers

Proficiency in relevant scheduling software

Benefits :

4.5 day work week

Comprehensive benefits package including health insurance, dental, and vision insurance, 401K and paid time off

Company vehicle

Expense stipend

Flexible schedule

Opportunities for professional development and growth

Positive and supportive environment

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