What are the responsibilities and job description for the Scheduling Coordinator position at SYNERGY HomeCare of Chattanooga?
Summary:
The Scheduling Coordinator reports directly to the General Manager and is responsible for guiding and coordinating all scheduling-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including managing the schedule for clients and caregivers.
This position entails establishing a positive office culture where caregivers want to work and promoting the office culture and benefits to prospective employees. The Scheduling Coordinator will be responsible for bringing in new caregivers to the business on a consistent and daily basis. Additionally, the Scheduling Coordinator will be responsible for collaborating with the General Manager to enhance employee satisfaction and morale as well as overall revenue growth.
Qualifications:
- Knowledge of scheduling and on-call procedures (required)
- Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
- Knowledge of scheduling software or CRM (required)
- Experience in a non-medical home care job setting (preferred)
- Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
- Well-honed time management skills
- Exemplary communication skills, both verbal and written
Essential Duties and Responsibilities:
- Weekly reporting of key performance indicators
- Regular communication with clients and their families
- Regular communication with caregivers
- Scheduling shifts and hours by matching caregiver qualifications and availability to client’s needs
- Watching a daily visit list to be sure all caregiver shifts are completed for our clients
- Filling in shifts, where necessary, when there is a change or canceled shift in a client or caregiver schedule
- Communicating new assignments and/or schedule changes to CGs and clients
- Participating in on-call rotation, answering after-hours and weekend calls
This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.
