What are the responsibilities and job description for the Scheduling Coordinator position at SYNERGY HomeCare of Oklahoma?
Position Summary: The Scheduling Coordinator ensures the seamless execution of scheduling operations at SYNERGY HomeCare. Reporting directly to the Client Care Director, this position manages all scheduling activities while leveraging their technical expertise to optimize scheduling processes. The ideal candidate will have a background in software or computer engineering to bring innovation and efficiency to scheduling systems. This role fosters strong relationships with caregivers and clients, ensuring high satisfaction and supporting the company’s growth.
Key Responsibilities:
Scheduling Oversight:
Oversee client and facility schedules to ensure coverage and efficiency.
Match caregiver qualifications and availability with client needs.
Secure coverage for any open shifts, holidays, or absences, submitting time-off requests to the CEO or Administrator for approval.
Technology and Process Optimization:
Leverage technical skills to enhance scheduling software and processes.
Identify and implement improvements to existing scheduling systems and workflows.
Communication and Coordination:
Maintain professional communication with caregivers and clients regarding assignments and schedule changes.
Collaborate with the leadership team to address caregiver concerns and ensure high-quality service.
Reporting and Accountability:
Submit weekly reports outlining new clients, accountabilities, and future goals.
Track and manage scheduling metrics, ensuring all hours are covered per week.
Additional Duties:
Handle preparation for holidays and severe weather to ensure uninterrupted service.
Participate in nominating and selecting the Caregiver of the Month.
Perform other reasonable duties as assigned.
Qualifications:
Education:
Bachelor’s degree in Software Engineering, Computer Science, or a related field (preferred).
Experience:
At least two years of scheduling experience (preferred).
Familiarity with on-call procedures and scheduling software (e.g., AxisCare or similar) or CRM systems (preferred).
Technical Skills:
Proficient in Google Suite, Excel, PowerPoint, and similar tools.
Strong understanding of scheduling software and the ability to optimize its use.
Interpersonal Skills:
Strong problem-solving, organizational, and leadership skills.
Exceptional verbal and written communication abilities.
Effective under pressure with excellent time management.
Attributes:
Professional demeanor.
Dedication to customer satisfaction and teamwork.
Essential Expectations:
Ensure all shifts are covered before the weekend and resolve scheduling issues promptly.
Foster caregiver engagement and maintain strong relationships with clients.
Drive operational efficiency and uphold SYNERGY HomeCare’s standards of excellence.
