Experienced Homecare Agency Scheduler

The Scheduling Coordinator reports directly to the Director of Client Services and is responsible for guiding and coordinating all scheduling-related activities of the SYNERGY HomeCare business. This position includes leadership in areas of the business including maintaining positive relationships with caregiver and clients and organizing schedules to accommodate both clients and caregivers.

This position entails establishing a positive office culture where caregivers want to work, promoting office initiatives, and keeping good communication with caregivers. The Scheduling Coordinator will be responsible for staffing all requested shifts and new client cases. Additionally, the Scheduling Coordinator will be responsible for collaborating with the Franchise Partner and Director of Client Services to enhance employee satisfaction and morale as well as revenue growth.

Qualifications:

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  Knowledge of scheduling and on-call procedures (preferred)

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  Possess at least one year experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services (preferred)
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  Proficiency in computer skills (Google Suite, Excel, Power Point, etc)
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  Knowledge of scheduling software (eRSP, Axis Care, or similar) or CRM preferred
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  Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
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  Well-honed time management skills

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  Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

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  Regular communication with caregivers
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  Regular communication with clients and their families
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  Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs
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  Watching a daily visit list to be sure all caregiver shifts are completed for our clients
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  Filling in shifts when there is a change or cancelled shift in a client or caregiver schedule
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  Communicates new assignments and/or schedule changes to CGs and clients
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  Processes data necessary to initiate accurate payroll and billing processes
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  Participates in on-call rotation as assigned.
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  Participates in client care conferences as requested by immediate supervisor
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  Works with Director of Client Services and other team members to assist in resolution of CG issues


• Ability to work on-call and holidays

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  Weekly reporting of accountabilities