Scheduler Coordinator

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you: 

• Enjoy serving others?
• Place importance on details in your work?
• Excel at matching caregivers with clients?
• Enjoy building relationships with clients and caregivers?

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

Intake Coordinator Benefits include:

• Competitive pay
• Paid earned vacation 
• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
• 401k with company match
• Health Insurance, Dental and Vision Insurance
• Secondary Insurance (All State, Aflac, Liberty National)

Essential Primary Responsibilities:

• Staff and schedule for our clients open and ongoing shifts in a timely manner.
• Answer all incoming calls and direct calls to the proper personnel
• Use best judgment in assigning care personnel to the appropriate clients based on needs and preferences
• Understand the specific needs of the client and assign the appropriate caregivers immediately
• Document all pertinent information on client records
• Maintain up to date available lists for expediency in staffing
• Maintain schedule in accurate and legible form
• Share on-call responsibilities – see below
• Communicate with contract agencies regarding schedules, evaluation of staff
• Establish a great rapport with caregivers and clients/ responsible parties

On-Call Responsibilities:

• Be a part of our on call rotation. On Call will include every other weekend and  rotating holidays
• Answer incoming calls promptly and efficiently. Expected average response time is 10-15 minutes
• Promptly communicate issues/concerns/action taken to all office staff.

Non-Essential Functions:

• Attends all required training, in-services, and staff meetings.
• Maintains a positive and professional demeanor toward clients, visitors, families, and co-workers.
• Adheres to all policies and procedures of Synergy HomeCare of South Dayton
• File and maintain all documents appropriately. Distribute documents to the appropriate staff member for approval or completion
• Performs all other duties as assigned.

Scheduling Coordinator Requirements:

• Experience – Two  years experience in scheduling  (home care setting preferred)
• Education – High school diploma or equivalent.
• Skills – Exceptional customer service skills, time management skills
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Organization - ability to organize priorities and tasks effectively. Organize a large amount of sensitive data.
• Verbal and written communication - possess excellent communication skills. Communicating clearly and effectively with various groups of people.
• Computer skills - proficiency in Word, Excel, database software, ATS
• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated, organized, detail- oriented, team player and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!