What are the responsibilities and job description for the Synergy HomeCare Overnight Operations Supervisor position at SYNERGY HomeCare of Southeast Texas?
SYNERGY HomeCare of Southeast Texas -
About Synergy HomeCare Southeast Texas :
At Synergy, we are dedicated to providing exceptional home care services that enhance the quality of life for our clients and employees. We are looking for a compassionate, dependable, and dedicated individual to join our team as a Night Operational Supervisor .
Position Overview :
The Synergy Night Operational Supervisor will be responsible for overseeing and coordinating care during overnight hours. This role requires ensuring that all shifts are properly staffed, handling any emergency situations, and providing guidance to staff and clients after hours. The ideal candidate will be adaptable, solution-oriented, and committed to ensuring that the business runs smoothly after normal hours.
Key Responsibilities :
Supervise and provide support to clients and caregivers during overnight hours.
Handle emergency situations and provide guidance to clients and caregivers.
Ensure all shifts are properly staffed, managing scheduling and last-minute changes.
Monitor the quality of care provided to clients, ensuring adherence to safety standards and company policies.
Communicate with clients and their families.
Coordinate with other staff members and management.
Maintain accurate records.
Assisting with social media posts and creation of digital forms.
Qualifications & Requirements :
Experience : Prior experience in a supervisory or on-call role, preferably in operations, customer service, or workforce management.
Skills : Excellent phone etiquette, strong problem-solving skills, the ability to multitask, and the capability to remain calm and decisive under pressure.
Communication : Strong verbal and written communication skills, with the ability to convey important information to both customers and staff clearly.
Technology Proficiency : Comfort with using business management systems, scheduling software, and basic office technology (email, phone systems, etc.).
Flexibility : Must be available to work overnight shifts.
Attention to Detail : Ability to stay organized, document accurately, and manage multiple responsibilities simultaneously.
Reliable transportation is a requirement.
What We Offer : Direct deposit
Major Medical Insurance (after 90 days of employment)
Vision and Dental Insurance (after 90 days of employment)
Time-and-a-half pay for overtime and holidays
Paid Computer Based Training
Supportive team environment
Advancement opportunities