What are the responsibilities and job description for the Lead Caregiver Home Care Land O Lakes position at SYNERGY HomeCare of Tampa Bay?
Lead Home Care Professional
We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Lead Care Professional reports directly to the franchise owner and is part of a small and growing team.
We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth.
For the right individual, the role can be rewarding with an opportunity to make an impact. If this sounds like it could be a fit, then we encourage you to apply.
Responsibilities and Duties:
- Must be very flexible and willing to work and cover cases with a variety of skill levels and hours.
- Ability to be "on call" after normal business hours
- Be a reliable contact for care providers and clients, with active communication and problem-solving
- Document client and caregiver key points in scheduling software
- Provide exceptional caregiving to clients and mentor other care providers
- Take initiative and can think outside of the box to find possible solutions and to act on them
- Maintain confidentiality of all information pertaining to employees and clients
- Perform other functions as appropriate and helpful towards team, client, and organization objectives
Requirements:
- Experience in home care or home health agency or relatable experience required
- Strong communication skills, active listening and phone skills required
- Be an integral team member to shape our positive office culture
- A minimum of 2-years of experience in an office is required – prefer those who have worn many hats
- Ability to use office technology applications for operational effectiveness and efficiency
- Some College is preferred
- Ability/Willingness to work an on-call rotation
- Job Type: Full-time
- Have a CPR certification up to date
- Have a Level 2 background screening up to date
Skills:
- Positive, customer-focused attitude with a caring phone presence
- Outcomes and experience improvement focused – enjoys making a difference
- Willingness to lean in, to be curious, to help and to take initiative
- Excellent written and verbal communication skills
- Strong organization skills and prioritization skills with the ability to pivot focus
- Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar
- Experience with scheduling preferred
- Experience with CRM (customer relationship management) system preferred
SYNERGY HomeCare Compensation and Benefits:
- Career Advancement Opportunities
- Initial base salary $25,000-$35,000
- Performance based bonus pay structure
- Eligible for administrator on-call bonus
- Direct deposit
- Training modules and educational opportunities
- Employee recognition programs
Salary : $25,000 - $35,000
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