Program Manager - financial services

Candidates must be local to NYC and able to work in a hybrid model. Position is starting off as a yearlong contract that is likely to extend.

As Program Manager, you will bring engineering, business objectives, and best-of-breed technologies together and play a critical role in leading initiatives through needs analysis, iterative implementation of solutions, and measuring impact of those solutions as we deliver on our ambitious vision. This role is highly cross-functional and will require a strategic thinker comfortable with ensuring cross-departmental alignment; building tools, processes, and capacity to achieve the organization’s goals. The position will report to the Director, Principal Program Manager but will be closely partnered with executive business and IT stakeholders and PMO colleagues with whom you will plan for and monitor a complex set of dependencies.

ABOUT YOU

• You can affect change

• You want to be a key part of enhancing customer engagement, business transformation, and integration

• You are highly organized, accountable, and can lead others through programs and strategic deliveries.

• You have a passion for driving change to achieve a strategic direction.

• You seek a collaborative relationship with multiple business partners and IT delivery teams.

• You are an active learner, open-minded and innovative.

PRIMARY RESPONSIBILITIES

• Drive effective teamwork, prioritization, communication, collaboration, and commitment across multiple disparate groups with competing priorities while maintaining strong business relationships.

• Lead the effective and efficient delivery of large complex cross-functional projects and manage all implementation activities for concurrent work-streams.

• Ability to create and communicate project metrics, schedule, and status to the entire organization.

• Understand and negotiate needs and expectations of multiple stakeholders while adapting to competing priorities, organizational changes, and new responsibilities.

• Anticipate bottlenecks, identify risk, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.

• Maximize resources for the greater good of the organization.

• Demonstrated ability to compose clear and concise written communication. Comfortable, clear, and articulate presenting to multiple levels of the organization, from individual contributors to Executive Committee members.

• Expertise with business and process documentation; identify, create, and facilitate design changes by conducting business and systems process analysis and design at a complex level.

• Demonstrated ability to create appropriate business requirements and acceptance criteria.

• Ensure consistency with and application of PMO standards, processes, and controls across projects.

JOB REQUIREMENTS

• Bachelor’s degree required; Master’s degree preferred

• 7 years of Business Analysis, Project/Program Management experience required, with proven ability to manage multiple related and concurrent workstreams

• Excellent listening, presentation, written and verbal communication skills.

• Proven delivery background with experience in all program/project phases – plan, initiate, elaborate, design, build, test, and implement.

• Strong communication and interpersonal skills, including negotiation and conflict resolution.

• Strong analytical and problem-solving skills, ability to multitask and handle interruptions.

• Not afraid to get involved in complex issues to drive problem solving, and rapidly get to solutions.

• Must be a self-starter with the ability to "manage upward"; ability to self-manage; able to think on your feet and exercise good judgment and decision making. Must pay attention to details.

• PMP or Project Management certification strongly preferred.

• Financial Services background is a plus.