What are the responsibilities and job description for the Remote Contact Center Agent position at Synergy Landscape Group?
Description
As a Contact Center Agent at Synergy Landscape Group, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their needs are met. You will be part of a dynamic team dedicated to enhancing customer satisfaction and fostering long-term relationships. This role requires a blend of strong communication skills and a customer-centric mindset, as you'll be assisting clients with inquiries related to our landscaping services, scheduling appointments, and addressing any concerns that may arise. Your ability to empathize with customers while efficiently resolving issues will play a critical role in maintaining our reputation for outstanding service. Additionally, you will have the opportunity to contribute to our mission of creating beautiful landscapes and fostering sustainability, aligning your work with our core values. At Synergy Landscape Group, we believe in providing a collaborative and supportive work environment where employees can thrive and grow. We invest in our team members through ongoing training and development, ensuring that you have the tools and knowledge needed to excel in your role. If you are passionate about customer service and want to be a part of a company dedicated to excellence and innovation in the landscaping industry, we encourage you to apply for this exciting opportunity.
Responsibilities
- Assist customers with inquiries related to landscaping services and provide relevant information.
- Manage incoming calls, emails, and live chats in a professional and efficient manner.
- Schedule appointments for consultations and service visits with clients.
- Document customer interactions and maintain accurate records in the database.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Follow up with clients to ensure their needs have been met and gather feedback.
- Collaborate with team members and other departments to improve service delivery and address customer needs.
Requirements
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a contact center or customer service environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and adaptability in a fast-paced environment.
- Proficiency in using computer systems and software applications, including CRM tools.
- Ability to work well both independently and as part of a team.
- A positive attitude, empathy, and a genuine desire to help customers.
Benefits
- Competitive salary with performance-based incentives
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with company matching
- Generous paid time off and flexible scheduling options
- Opportunities for professional development and career advancement
Salary : $23 - $27