What are the responsibilities and job description for the Remote Customer Service Representative position at Synergy Landscape Group?
Synergy Landscape Group is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a leader in landscape design and maintenance, we pride ourselves on providing exceptional service to our clients. The ideal candidate will possess outstanding interpersonal skills, a strong passion for customer service, and the ability to manage multiple tasks efficiently in a fast-paced environment. In this role, you will serve as the first point of contact for our clients, addressing inquiries, providing solutions, and ensuring a seamless communication experience. You will have the opportunity to work closely with various departments to coordinate services, gather client feedback, and contribute to our commitment to excellence in the landscaping industry. Our team is looking for someone who is not only detail-oriented but also possesses a positive attitude and the drive to enhance our customer’s experience. If you are excited about working in a collaborative environment and have a knack for building relationships, we encourage you to apply. At Synergy Landscape Group, we believe in fostering growth and development within our staff, and this position offers a unique opportunity to advance your career in customer service and beyond.
Responsibilities
- Act as the primary point of contact for customer inquiries and concerns via phone, email, and in-person communication.
- Provide knowledgeable and accurate information regarding our services, pricing, and policies to clients.
- Assist clients with scheduling, modifications, and cancellations of landscape services.
- Resolve customer complaints effectively and efficiently, ensuring a satisfactory resolution.
- Maintain organized records of customer interactions and transactions in our database.
- Collaborate with internal teams to communicate customer needs and provide feedback for service improvements.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
Requirements
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in customer service or a related field, preferably in the landscaping or service industry.
- Exceptional verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to handle difficult situations calmly and effectively.
- Proficient in using customer service software, databases, and MS Office Suite.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Detail-oriented with strong organizational and multitasking skills.
Benefits
- Competitive salary with performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off and flexible working hours
- Retirement savings plan with company match
- Opportunities for professional development and career advancement
Salary : $23 - $27