What are the responsibilities and job description for the Customer Service Representative position at Synergy Management?
Come work as a Customer Service Representative at a growing company that offers excellent perks and opportunities! Advancement within, NO seniority, and training alongside some of the most accomplished leaders in our business.
Who we are: Synergy has been in the NYC area and has significantly impacted the community working with household name clients. You may even use their products daily! We use our direct sales and marketing tactics to offer only the best customer satisfaction. We offer exceptional mentoring programs for our Customer Service Representatives and offer full-paid training. Right now, we are looking to take someone from the entry-level and train them into a Customer Service Account Manager within the next 8-12 months.
The position: We are looking for a Customer Service Representative with 1-2 years experience in a Client-Facing role. We are looking to quickly transition someone from the entry-level to a Trainer role to assist new start orientations, compliance, and territory management to support the Sales team ASAP. Some responsibilities include:
- Help to resolve customer problems.
- Answering customer questions about products or services.
- Opening/closing customer accounts while recording information for clients.
- Handle sensitive customer information, such as social security numbers, credit checks, contact info, etc.
- Assist in the onboarding process for new trainees in the Management Training Program.
- Support the sales team by providing solutions and ideas.
- Maintaining customer records and updating account information.
- Update, renew, or create new accounts for potential customers.
Why us? Our company is well-known for its open-door policy. We have a diverse staff from a myriad of backgrounds and welcome all-new, creative ideas to the table! We offer very competitive pay and high commissions as well. If you are traveling from outside the area for any reason within the workday, we can also negotiate and talk more about travel reimbursement if needed! Our bonuses program is also second to none, and we allow our employees to create ideas for engagement, team building, and incentives!
Qualifications & Skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Education & Experience Needed:
- 1-2 years prior in a customer service or service-based role.
- A degree in Business or something closely related is preferred but not required.
- Familiarity with basic computer navigation.
Candidates with the following experience should apply ASAP!:
Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent
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Salary : $42,000 - $49,000
