What are the responsibilities and job description for the Customer Service & Sales Associate - Full Time position at Synergy Management?
As a Customer Service and Sales Associate, you will be innovative and free to market our products and services based on your strongest skills. We provide quality customer service like no other competition in our region. Our job is to make sure every customer is highly satisfied with our executions of educating them on the value of our products. Every interaction is an opportunity to create a loyal and happy customer.
Key Qualifications:
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Generate sales leads and contribute to team effort by accomplishing related results as needed
- Excellent communication and presentation skills.
- Go the extra mile to engage customers
- Identify and assess customers' needs to achieve satisfaction
Description: As a Customer Service and Sales Associate, you’ll be responsible to handle all new or existing accounts. Our job is to make sure we have excellent customer retention and they will always renew with us! We pride ourselves on transparency to the customer and make sure to inform them of all special deals and promotions they qualify for based on their information on behalf of the client. We are the associates who get to sell products and services along with creating business relationships that are sustainable
Additional Requirements:
- 1 years of the food industry, customer service, or hospitality experience preferred, but not required
- Follow communication procedures, guidelines, and policies
- Prepare product or service reports by collecting and analyzing customer information
- Resolve product or service problems by clarifying the customer's complaint; identifying the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Understand and practice all compliance rules and regulations
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Be able to answer any and all customer inquiries
- Open to a flexible work schedule
- Candidates must be over eighteen years of age and eligible to work in the United States
Persons with Experience in the following areas should apply: Business Operations, Labor and Development Operations, Recruiting Operations, Field Operations Manager, Talent Acquisition Operations, Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep
#LI-Onsite
Salary : $38,000 - $48,000
