What are the responsibilities and job description for the Operations Coordinator - Domestic Violence Housing Program position at Synergy Services?
Position: Operations Coordinator
Program: Domestic Violence Housing Program
Status: Full-Time, Hourly
Description:
Our Domestic Violence Housing Program is for individuals and their children who are leaving a domestic violence situation and in need of a safe, supportive, nurturing environment to reside.
Provide and oversee supportive, quality service delivery to individuals and/or children in rapid rehousing through quick and efficient assistance with moves, maintenance requests, and operations of the building and the grounds at Forest Hill Village and the DV Housing Scattered Site program. Assist Volunteer and Operations Manager – Domestic Violence Housing Program with administrative duties as directed. Follows Standard Operating Procedures for site in day-to-day responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Domestic Violence Housing Program responsibilities:
- Provide individual support, advocacy and safety for individuals and children residing in the Domestic Violence Housing Program.
- Assists with client moves, including moving furniture and personal items, assembling furniture as needed, and mounting furniture and TVs to walls.
- Assists in maintaining the grounds, gardens, and playground at Forest Hill Village and the DV Housing Scattered Site program.
- Assists staff in handling crisis situations as it applies to facilities and troubleshoots problems as needed in the Domestic Violence Housing Program.
- Facilitates groups and helps educate clients/staff on skill building and household management training, including on-site trainings on basic home maintenance and repair and other groups to assist a client in achieving independence.
- Document in the CCL as well as the Communication Log as needed.
- Models safe, respectful individual and program boundaries in accordance with Synergy Services, Inc. policies, procedures and philosophies.
- Attends and participates in monthly/quarterly staff meetings. Participates in weekly case review.
- Works with other facilities and maintenance staff as needed.
- Assists the Volunteer and Operations Manager in directing the day-to-day operations of the center, including, but not limited to:
- Supplies inventory and purchasing.
- Assures completion of all paperwork/forms associated with client services including maintenance and storage of files according to program requirements. Completes monthly quality assurance of the facility.
- Screen and approve requests as they apply to facilities and operations, as needed.
- Participation in Performance and Quality Improvement activity is required by each employee.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree in Human Services, Liberal Arts or related field. The employee must have educational training in social services and a minimum of two years experience in DV/children work/issues and supervisory experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
The employee in this position must hold a CPR/First Aid Certification and Safe Crisis Management Certification. Must have a Valid Class E Drivers license.
OTHER SKILLS AND ABILITIES
The employee must have the ability to drive up to fifteen (15) passengers in a van. Must possess the ability to type and use computer software, including WP6.0, WP5.1, Windows, Word for Windows, and Calendar maker. Must have a knowledge of Division of Family Services and terminology used in a psychological setting.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes, airborne particles, or communicable diseases. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. While performing the duties of this job, the employee is occasionally exposed to the risk of violence and secondary trauma.
ADDITIONAL REQUIREMENTS
Must be at least 21 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen and have a valid driver’s license and proof of insurance. Position requires CPR, Med Tech Certification and Chauffeur’s License within 30 days from the date of hire.
Non-Discrimination:
Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.
Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. Synergy Services is an equal opportunity employer who values and embraces diversity.
Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.
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