What are the responsibilities and job description for the Desktop Support Technician - Onsite position at Synergy Staffing?
Job Description
Job Description
We are looking for a Desktop Support Technician for a 100% onsite role in Manhattan
Qualifications :
Bachelors preferred or Associates in a Technology based hands-on degree with 2 years of experience in a professional role
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
Must possess exceptional written and verbal communication skills (in English)
Ability to quickly learn and acquire expertise in client's custom applications
Excellent understanding of technology and the role of the "client " in relation to the larger IT infrastructure
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure
Team player who is invested in and strives to maximize team / department performance
Responsibilities :
This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems
A key area of responsibility is resolving client technology-related problems in areas supported
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops / laptops from the network drop to the desktop / laptop excluding security patches / updates;
Restore the Windows and Macintosh desktop / laptop to operational status
Support the Mac operating system and various Apple tools and applications;
Provide operating system updates for Macintosh desktops / laptops;
Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials
Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop / laptop issues in the Help Desk system;
Add virtual desktop client to Office 2007 / Office 2010;
Load and reload, configure, and update anti-virus and virus scan software on desktop / laptop as required;
Assist with identification and remediation of Windows and Macintosh desktop / laptop already infected with computer virus;
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop / laptop as required;
Disconnect and / or reconnect desktop and peripherals in support of office moves
Work is generally performed within an office environment, with standard office equipment available
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Desktop Support Technician - Onsite?
Sign up to receive alerts about other jobs on the Desktop Support Technician - Onsite career path by checking the boxes next to the positions that interest you.
